Technical Support Specialist

Contract
Remote
September 10, 2025
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Technical Support Specialist

We are seeking a Technical Support Specialist to provide exceptional support to our clients using our healthcare software. You will troubleshoot issues, provide solutions, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities
  • Respond to customer inquiries and provide technical assistance.
  • Document and track support requests in our ticketing system.
  • Collaborate with the development team to resolve complex issues.
  • Conduct training sessions for clients on software usage.
Requirements
  • Experience in technical support or customer service.
  • Strong understanding of software applications and troubleshooting techniques.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
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