For Patients
01
Identity verification
Emirates ID or passport confirmed before the consent form ever renders.
yourclinic.unite.care/join
Browser-based consultations with embedded consent, identity verification, and clinical documentation — DHA-ready from day one.
Seamless Virtual Consultations
HIPAA & ISO 27001:2022
Data stays in UAE (Azure North)Unite TeleHealth sits inside the same workflow your front desk and physicians already use — appointments, consent, and clinical notes stay in one place, not scattered across a booking tool, a video app, and a paper consent form.
Front desk or patient self-booking — same calendar, same rules
Emirates ID or passport verification before consent renders
Per-session consent captured electronically, every time
Structured encounter data flows to your existing EMR or HIS
Consent, identity verification, and documentation follow DHA Telehealth Standards Version 4 (DHA/HRS/HPSD/ST-14) out of the box — not bolted on after the fact.
Patients join at your facility's own branded link. Unite TeleHealth is the engine underneath, never the name they see.
No app to download. Patients get a time-limited, signed join link over WhatsApp and tap straight into the consent lobby.
Video is never stored — only audio, for quality assurance and audit, with the patient's separate, declinable consent.
A dropped call automatically attempts reconnection within 30 seconds, with a documented fallback if it can't recover.
If your front desk already runs Unite EMR, there's no new tool to train on — telehealth is a new appointment type, not a new system.
Patient books online or through the front desk and pays before the slot is confirmed
A WhatsApp link opens the consent lobby — identity confirmed, consent captured
Encrypted video consultation, admitted by the physician once consent is verified
Clinical notes, ICD-10/CPT codes, and a visit report reach the patient and the EMR
Real screens from the live platform — no mockups. Keep scrolling to step through the journey.
Every patient-facing requirement in Section 10 of the DHA Telehealth Platform Assessment — service description, privacy notice, consent, patient rights, and complaint mechanism — has its own page here.
Every requirement, covered end to end
What teleconsultation is, and its scope and limitations
What's collected, how it's used, and how consent works
Your right to refuse, to an in-person referral, and to your records
Unite TeleHealth is designed and operated in full compliance with DHA Standards for Telehealth Services Version 4 (DHA/HRS/HPSD/ST-14) — covering registration, healthcare professional requirements, patient consent, health record management, and teleconsultation delivery.
A teleconsultation under Unite TeleHealth covers general and follow-up consultations delivered by a DHA-licensed physician over encrypted video. It does not replace emergency care, and any condition that needs a physical examination is flagged for an in-person referral before the visit proceeds.
Before a session starts, patients see exactly what's collected — identity documents, session audio, and clinical notes — and why. Consent for the consultation and consent for audio recording are captured separately, and either can be declined without blocking care.
Every patient can decline a teleconsultation and request an in-person visit instead, request a copy of their own records, and raise a complaint through a channel DHA can audit — documented at the point the right is exercised, not after the fact.
Hosted on Microsoft Azure UAE North. Patient data never leaves the country.
AES-256 at rest, TLS 1.2+ in transit. Session recordings are encrypted the moment they're saved.
Role-based access control — physicians see only their own patients' records. All access events logged and auditable.
Only audio is retained, for quality and audit purposes, and only with the patient's separate consent.
HIPAA and ISO 27001:2022 certified information security management, audited annually.
Geo-redundant backup within the UAE region. Recovery point objective: 1 hour. Recovery time objective: 4 hours.
The full Master Services Agreement covers this in legal detail — here's the shape of it before you get there.
ⓘ This feature will be functional once the launch commences
Video consultation platform, WhatsApp join links, consent capture, identity verification, EMR/HIS integration, and post-call visit reports.
Your DHA facility license stays valid, your physicians hold current DHA licensure, and your staff complete onboarding training before go-live.
Month-to-month after the initial term. 30 days' written notice to cancel. Your data is exported to you on exit, not held back.
Pricing
Straightforward fees, no hidden costs - reach out for a quote tailored to your facility.
Covers onboarding, configuration, and go-live support to get your facility running on Unite TeleHealth.
A monthly fee covering full platform access — booking, consent, identity verification, and clinical documentation. Founding clinics get a reduced rate for their first year.
A set number of consult credits included with your platform fee each month. Need more? Top up with additional credit bundles as you go — they never expire while you're subscribed.
Running multiple locations? Ask about volume pricing.
Book a demo
A 30-minute walkthrough with our clinical team — no slides, just the platform running against the way your facility actually books, consents and documents.
✓ Walkthrough tailored to your specialty
✓ DHA compliance questions answered live
✓ Straight answer on setup time and cost
Tell us about your facility
We'll come back to you within one working day to find a time.