Unite TeleHealth is a browser-based video consultation platform for licensed healthcare facilities — embedded consent, identity verification, and clinical documentation, aligned to DHA Telehealth Standards Version 4.
Unite TeleHealth sits inside the same workflow your front desk and physicians already use — appointments, consent, and clinical notes stay in one place, not scattered across a booking tool, a video app, and a paper consent form.
Consent, identity verification, and documentation follow DHA Telehealth Standards Version 4 (DHA/HRS/HPSD/ST-14) out of the box — not bolted on after the fact.
Patients join at your facility's own branded link. Unite TeleHealth is the engine underneath, never the name they see.
No app to download. Patients get a time-limited, signed join link over WhatsApp and tap straight into the consent lobby.
Video is never stored — only audio, for quality assurance and audit, with the patient's separate, declinable consent.
A dropped call automatically attempts reconnection within 30 seconds, with a documented fallback if it can't recover.
If your front desk already runs Unite EMR, there's no new tool to train on — telehealth is a new appointment type, not a new system.
Patient books online or through the front desk and pays before the slot is confirmed
A WhatsApp link opens the consent lobby — identity confirmed, consent captured
Encrypted video consultation, admitted by the physician once consent is verified
Clinical notes, ICD-10/CPT codes, and a visit report reach the patient and the EMR
Every patient-facing requirement in Section 10 of the DHA Telehealth Platform Assessment — service description, privacy notice, consent, patient rights, and complaint mechanism — has its own page here, in English and Arabic.
Unite TeleHealth is designed and operated in full compliance with DHA Standards for Telehealth Services Version 4 (DHA/HRS/HPSD/ST-14) — covering registration, healthcare professional requirements, patient consent, health record management, and teleconsultation delivery.
Hosted on Microsoft Azure UAE North, Tier 3+ certified. Patient data never leaves the country.
AES-256 at rest, TLS 1.2+ in transit. Session recordings are encrypted the moment they're saved.
Role-based access control — physicians see only their own patients' records. All access events logged and auditable.
Only audio is retained, for quality and audit purposes, and only with the patient's separate consent.
HIPAA and ISO 27001:2022 certified information security management, audited annually.
Geo-redundant backup within the UAE region. Recovery point objective: 1 hour. Recovery time objective: 4 hours.
The full Master Services Agreement covers this in legal detail — here's the shape of it before you get there.
Video consultation platform, WhatsApp join links, consent capture, identity verification, EMR/HIS integration, and post-call visit reports.
Your DHA facility license stays valid, your physicians hold current DHA licensure, and your staff complete onboarding training before go-live.
Month-to-month after the initial term. 30 days' written notice to cancel. Your data is exported to you on exit, not held back.
First 20 clinics, platform fee for year one
Platform fee, ongoing
Custom, for facility groups
Consult credits are used for video consultation sessions. The 20 credits included each month reset monthly; additional 100-credit bundles purchased separately never expire while subscribed.
Trusted by 400+ facilities across the UAE
